3 ways to improve customer experience in extraordinary times

A Family Sitting Around Breakfast Table and Using Digital Devices

Social distancing. Shelter in place. Stay home. These are the phrases we all live by right now. With everyone at home and online, the connectivity we take for granted as being always available is under pressure, trying to deliver everything to everyone virtually, simultaneously and constantly.

To stay connected while working and learning at home, everyone has turned to video conferencing, which is causing issues across platforms and networks. Entertainment streaming services like Netflix, YouTube, Facebook and Disney+ have been asked to downgrade quality in Europe to take the pressure off. Businesses, governments and even consumers are being impacted by clogged phone lines and overloaded home WiFi, which means people contact call centers that can’t handle loads when they suffer closures and staff reductions during lockdowns.

So what can service providers do in the face of this chaos? 

Here are three steps you can take to make sure consumers and businesses have nothing to complain about regarding their services.

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It is our mission to explore the implications of emerging technologies, seeking answers to next-level questions about how they will affect society, business, politics and the environment of tomorrow.

We aim to inform and inspire through thoughtful research, responsible reporting, and clear, unbiased writing, and to create a platform for a diverse group of innovators to bring multiple perspectives.

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