girl video conference with family
This article was originally published to the Nokia Bell Labs blog by Markus Hofmann on March 25, 2019. There is something missing in the way that many are looking at what’s next for human communication. One may argue that there has always been something missing. Humans, as inherently social beings,... Read More
AR application tourism
When it comes to virtual reality (VR), augmented reality (AR), or mixed reality (MR), most of the general public still think of video games. While gaming and other forms of entertainment are likely the first experiences we have with these technologies, they are fast being adopted in other sectors of society.... Read More
technology voice chat illustration
If you’re a fan of the HBO series Game of Thrones then you’re familiar with the character Missandei, the trusted advisor to Daenerys Targaryen. She could speak 19 languages, making her a valuable employee who could communicate with just about anyone in the fictional continent of Westeros. In the real... Read More
human robot yoga header image
The single most frustrating thing we do on a regular basis is call customer service. But what if these automated phone systems were built to detect the tone of the caller, sense their frustration or even get the gist of the color of their language (ie. if they’re using profanities)... Read More
young woman smiling in sunlight
This article was originally published to the Nokia blog by Puneet Dhar on April 25, 2019. Delivering a better customer experience translates directly into better business results. The proof is in the numbers — and some pretty bold numbers, at that. Communication service providers (CSPs) who meet subscribers’ needs for... Read More
AR home decor furniture
Whether your knowledge of augmented reality (AR) begins and ends with adding bunny noses to your face during video chats, or you’ve spent endless hours virtually furnishing your living room, one thing’s for certain – augmented reality is having a moment. Using our smartphones and other devices to interact with... Read More
woman holding smartphone checks departure schedules at train station
From finding breaking news to tackling healthcare efficiencies, artificial intelligence (AI) is enhancing pretty well every business vertical. AI can provide appointment reminders and organize access to records among multiple healthcare professionals. Hotels have AI robots deliver extra towels to guests or serve as a virtual concierge. And financial institutions... Read More
woman leads business meeting
Why do all tech talks all sound the same? I’ve had to listen to them since the late 1990s and they haven’t changed in terms of themes or structure. It’s often about how some major tech trend will “completely disrupt/transform/creatively destroy business as we know it”. They said that about... Read More
Dr. Jagdish N. Sheth wrote an excellent book on why good companies fail, called “The self-destructive habits of good companies and how to break them.” In it, I found that the average life of a company was about 14 years. Sheth believes that there are at least six significant external... Read More
woman using smart watch fitness monitor
From the moment we wake up in the morning to the time we throw our heads back down on our pillows at night, we’re organizing our lives into little quantifiable bits; counting how many days until an upcoming vacation, marking down important dates, managing household budgets – the list goes... Read More
person withdraws money from ATM
Financial technologies, or FinTech, isn’t the most glamorous industry. But AI is being used to modernize archaic financial institutions by automating repetitive tasks, helping drive the adoption of mobile banking and digital transformation. Chatbots and AI assistants, in particular, represent an exciting opportunity for the world of banking. Digital agents... Read More

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