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The single most frustrating thing we do on a regular basis is call customer service. But what if these automated phone systems were built to detect the tone of the caller, sense their frustration or even get the gist of the color of their language (ie. if they’re using profanities)... Read More
using voice tech in the office
Since the days of Star Trek, we’ve always wanted to talk to computers. Recent advancements in voice technology, AI and IoT have now made that a reality. Smartphones, smart speakers and other devices can now be controlled by voice assistants like Google Assistant, Siri and Alexa. To help us understand... Read More
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“Hey, Google! Can you turn the temperature in the bedroom down to 65 degrees?” Seconds later the air conditioning kicks in and I drift off. It still floors me that I can talk to a device to control my home environment, get help with a recipe (“Hey, Google! What’s the... Read More

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