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Pressure mounting for telcos to go “all in” with AI

The Research
tokyo telcos AI header
This article was originally published to the Nokia blog by Patty Wong on May 24, 2019. Artificial intelligence has the potential to dramatically transform the telecoms industry. Over time, AI will provide telecom operators with the insights and capabilities they need to automate and proactively address issues in customer care,... Read More

Three ways for telcos to leverage AI

The Economics
two men collaboration
This article was written in collaboration with Santeri Jussila, Head of Analytics Product Line Management at Nokia. The global artificial intelligence (AI) market is booming. Market research firm Tractica estimates annual global AI revenue to grow from $9.5 billion in 2018 to $118.6 billion by 2025. For industries that capture... Read More

Everything automated: The future mode of operations

The Research
This article was originally published to the Nokia blog by TL Viswanathan on May 15, 2019. Five years ago, it might have seemed odd to suggest that communication service providers (CSPs) should aspire to model their operations on a retailer like Amazon. On the surface, they don’t have much in... Read More

Three steps to customer experience leadership

The Research
young woman smiling in sunlight
This article was originally published to the Nokia blog by Puneet Dhar on April 25, 2019. Delivering a better customer experience translates directly into better business results. The proof is in the numbers — and some pretty bold numbers, at that. Communication service providers (CSPs) who meet subscribers’ needs for... Read More

How does your 5G strategy measure up?

The Research
young woman looks down at smartphone tablet
This article was originally published to the Nokia blog by Jai Thattil on March 18, 2019. Predictably, the topic of 5G cropped up everywhere at Mobile World Congress. During a hectic week in Barcelona, I talked to many people about 5G and came away with the impression that many operators... Read More

Global transformation in the era of 5G

The Politics
night time cityscape with woman using smartphone
5G, or fifth generation mobile telecommunications, will drive a chain reaction of innovation that will transform virtually every industry. The rollout of 5G networks will mean a very different business and communications ecosystem, connecting a vast network of sensors, robots, and autonomous vehicles through sophisticated artificial intelligence (AI) and machine... Read More

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